Kata:Sysop Squad
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Summary
An electronics giant needs a new trouble-ticket system for their customer-facing IT consultants (the Sysop Squad) in their stores nationwide
Users
thousands of customers, hundreds of consultants, hundreds of store staff
Requirements
trouble tickets can be entered by either call-center receptionists, store staff or customers online; tickets route to the appropriate consultant based on location, availability and skill; customers enter consultant evaluation after service; consultant tracks work performed in customer record(s) for future reference
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Solution:Sysop Squad 172.70.127.216
